Fulfillment Policy.

Effective Date: Mon, April 14, 2025
Contact: payments@ateliermarbl.com

1. Services Offered

All services are digital and/or in-person consultations for web design, branding, and marketing. We do not offer physical goods.

2. Delivery & Turnaround

• Project timelines are set upon agreement and may vary based on scope.

• Deliverables are sent via email, cloud storage links (e.g., Google Drive), or through shared project platforms.

• For in-person services (Toronto, Ontario), delivery of services occurs at scheduled meetings or client sites.

3. Refund Policy

Due to the customized and digital nature of our services, all sales are final once work has commenced. However, if no work has started, a refund may be issued minus processing fees.

4. Cancellations

• You may cancel your project before work begins with a written notice.

• Once work has started, cancellation does not qualify for a refund.

• We reserve the right to cancel any project due to non-payment or breach of agreement.

5. Revisions & Adjustments

• Reasonable revisions are included based on your selected service package.

• Excessive or scope-altering revisions may incur additional charges.

6. Payment Terms

• All invoices must be paid before work begins, unless otherwise stated in a written agreement.

• Payment methods accepted: Stripe, PayPal, Square.

7. Dispute Resolution

In the event of a billing or service dispute, contact us at payments@ateliermarbl.com. We aim to resolve issues swiftly and fairly.

8. Chargebacks

Unauthorized chargebacks will be considered a breach of this agreement. We reserve the right to pursue legal remedies and report clients to payment processors.